1: How do I obtain my product warranty service?
Fill out our simple Product Registration Form
Alternatively, you can open a ticket to register your product through our Support Center.
2: Can I purchase directly from Impex?
Impex offers it's products through MarcyPro.com, in addition to other retailers.
3: Do Impex products require assembly?
Yes, virtually all Impex products require assembly with very few exceptions. You can follow the simple step-by-step instruction manual that was provided with your product. Some basic tools may be required to assemble your product. Impex does not provide a technician to assemble products. To download your specific Owners Manual or Assembly Manual, see the Product Manual Page.
4: My Stepper Pedals won't come up, how can I fix this?
To remedy this, simply lift both pedals to the up position. Locate the cable that connects one pedal to the other pedal. The cable should be placed around the pulley and properly seated into the pulley groove. Once the cable is in place, push one of the pedals down. This will readjust the cable and allow your stepper to function properly.
5: How do I adjust the cable tension or slack on my Home Gym?
Most Home Gyms have an adjustable Double Floating Pulley Bracket within the cable routing of the workout machine. You will need to identify this part on your assembly manual as it may vary from one machine to the next. Re-position the lower pulley on the Double Floating Pulley Bracket by moving the pulley up or down. To increase cable tension, move the lower pulley up to the next vacant hole position. To add more slack to the cable, move the lower pulley down to the next vacant hole position.
For further assistance, please call our Customer Service Department at at 1-800-999-8899, Monday through Friday, 9:00am – 5:00 pm, PST. Please have your model number ready.
6: How do I Request a Missing / Damaged Part?
If you would like to order replacement parts for your Impex product, contact our Customer Service Department at 1-800-999-8899, Monday through Friday, 9:00am – 5:00pm, PST or open a ticket on our Support Page. Please have ready your model number, part number and qty of the part needed in hand. Please allow 5-10 business days for processing and delivery of in stock parts.
7: Where can I find a Digital Version of my Owner's and Assembly Manuals
Owner and Assembly manuals can be downloaded by visiting our Product Manual Page. If you are unable to locate your model from our selection, please contact our customer service dept. and they will be happy to assist.
8: I have allergic reactions to Latex products. Does Impex use a Latex material on their seat pads?
No, all the seats on our Home Gyms and Weight Benches are constructed from high-density foam rubber and top grade vinyl.
9. Is there a guide for removing the crank of your Stationary Bikes?
For instructions on how to use the crank remover tool please download the guide: Crank Remover Guide . Additionally we have produced a video illustrating the removal process for using our crank remover. Please visit this link: Pedal Removal Instructional Video